As I settled in to my new office, I quickly hung diplomas and cherished photos of my family. However, looking around my space, I realized that I have a plethora of handwritten notes displayed as well. These beautiful cards and scribbled messages on scrap paper outnumber my children’s framed faces. There is something comforting in reading the carefully thought out words etched in a friend or colleagues’ unique penmanship. It is grounding, and a tangible reminder of a connection to another person, and, even if professional, reflects what is often missing in the modern digital age—authenticity.
Rapid email correspondence, text messaging, and social media have sped up our personal and professional lives so much in such a brief period, that we are constantly bombarded with information. We are overstimulated and, while our circles are ever broadening, loneliness and social isolation are becoming public health issues. A 2015 article published in the United Kingdom’s The Independent stated, “…our growing reliance on social technology rather than face-to-face interaction is thought to be making us feel more isolated. It means we feel less connected to others and our relationships are becoming more superficial and less rewarding.”[i]
Although not a cure-all, the simple act of writing notes can have an enormous impact on personal and professional relationships. While emails, Twitter, Instagram, Facebook, message boards, E-vites, constant “likes,” and texts give us instant and often too constant contact with one another, humanity is filtered through devices. We have resorted to using Emojis to relay emotions, without realizing how simplistic these cartoonish characters are and how completely incapable they are of expressing the complexities and nuances of our feelings. I shamefully became way too excited recently when I realized that I can add color to my Facebook posts… it is time to disconnect.
Meanwhile, the handwritten note, with words carefully chosen to fit within the boundaries of stationary, is neither too romantic nor passé. To send a note requires time, patience, reflection, a good pen, careful attention to script, an address, and a stamp. It requires a purposeful effort, which then, in turn, relays the message that the recipient matters. Meghan Markle, former author of the popular lifestyle blog The Tig, wrote recently about the “Art of the Handwritten Note.” In the post, she expressed her joy at receiving a personalized letter. “I am a gal who just loves getting mail… I absolutely relish it. I know my mailman’s name, I race to the door when mail comes (usually just fliers or bills), but I always hold out hope that there will be a letter. A sweet letter. And that I will have the tactile experience of un-creasing the paper, reciting the words, and holding someone’s thoughts in my hands.” [ii]
Office mail is no exception and can offer a respite from the hectic professional world. Electronic communication is fast and free; but you get what you pay for. The Harvard Business Review points out that, “Personal messages are often notes of gratitude, civility, and appreciation that reach beyond the conventional thank-you.” They show what author John Coleman describes as “acts of investment” and can leave lasting impressions and memorabilia.[iii]
According to celebrated blogger and etiquette expert Janice Sessums Gibson, “Professional emails and texts are easy to save, but lasting memories are created when you send a handwritten note. The handwritten note lets a friend or colleague know that you appreciate them.”[iv] Cards are displayed on desks, on boards, and on refrigerators. They are a cherished gift of encouragement.
Further, when asked whether handwritten notes still set job applicants apart in today’s digital age, Ben Milsom, Chief Ticketing Officer of the Tampa Bay Buccaneers, stated, “The handwritten note is a differentiator. Today, we live by text and email, so for someone to take the time to purchase nice stationery and sit down and write a letter is something that I value and conveys their personal brand.”
Be mindful, however. Issa Sawabini, Partner at Fuse, warns professionals about reliance on electronic spelling and grammar checks: “In a digital world, sometimes a handwritten note can have a big impact… Make sure you write something meaningful and actually proofread your work. You can’t include a note at the bottom blaming your iPhone for any spelling errors.”[v]
[i] Rebecca Harris, The Loneliness Epidemic: We’re More Connected Than Ever, But Are We Feeling More Alone? Independent (2015), http://www.independent.co.uk/life-style/health-and-families/features/the-loneliness-epidemic-more-connected-than-ever-but-feeling-more-alone-10143206.html (last visited Apr 5, 2017).
[iii] John Coleman, Handwritten Notes Are a Rare Commodity. They’re Also More Important Than Ever. Harvard Business Review (2013), https://hbr.org/2013/04/handwritten-notes-are-a-rare-c (last visited Apr 5, 2017).
[v] Abraham D. Madkour, In Today’s Digital Age, Do Handwritten Notes Still Set Job Applicants Apart? Street & Smith’s Sports Business Journal (2016), http://m.sportsbusinessdaily.com/Journal/Issues/2016/04/11/Opinion/From-The-Executive-Editor.aspx? (last visited Apr 5, 2017).